At Kenna HDR, we strive to ensure you are satisfied with every purchase. If you receive a product that is damaged, defective, or incorrect, you may request a return or refund under the conditions below:
1. Return Eligibility
- Requests must be made within 1–3 days of receiving the product.
- The item must be unused, in its original condition, and include all packaging and accessories.
- We do not accept returns for change of mind.
2. How to Request a Return
To initiate a return, please contact us at [email protected] with your order details and a clear description (and image if possible) of the issue. Our team will review your request and provide instructions for returning the item.
3. Refund Process
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using the original cash-on-delivery method.
4. Damaged or Wrong Items
If you receive a damaged or incorrect item, please inform us within 1–3 days. We will arrange a replacement or guide you through the return process.
5. Contact
For any questions regarding returns or refunds, please reach out to us at [email protected]. We’re here to help.